Exclusive Appointment Times:  Appointment times are set aside for an individual client alone.  If you set an appointment, this time is set aside just for you and cannot be used for other billable purposes.

Billing for Missed Appointments:  If you miss a scheduled appointment, HonnolDCounseling will bill you for your scheduled time unless you make alternative arrangements in advance.  It is too complicated to make exceptions to this rule for certain categories of circumstances.  HonnolDCounseling does not distinguish between professional and personal emergencies in applying this cancellation policy. This policy applies to both initial and follow-up appointments.

One Week’s Notice to Reschedule:  You may call or email at least one week prior to a scheduled appointment time if, for any reason, you cannot keep the appointment or wish to change it.  

Good Faith Effort to Reschedule in Two Business Days:  As a professional, it will sometimes be impractical for you to give one week’s notice of cancellation.  Personal and life emergencies also occur.  Up to 48 business hours prior to a scheduled appointment, HonnolDCounseling will make a good faith effort to find another client to take your scheduled time, once your cancellation request is received.  However, there is no guarantee that this effort to schedule another client in your time will be successful.  If no other client can use your time, you will be billed for it, and no insurance reimbursement will be available.